online payments and payouts?

I'm new to booking.com and hosting.

At the moment I take credit card details and charge the guest 2 days prior to arrival.

I want to automate and streamline my systems as much as possible, so I'm looking at turning online payments on but I'm a bit confused by the way it works and it doesn't seem easier. 

I don't really understand the VCC and how I actually receive my payment?

Can anyone explain how it all works.



BrookAve 2 years ago


It will vary depending on the payment gateway providers available t oyou.


I would reccomend looking at a channel manager that also handles payments


have a look at Smoobu, syncbnb, cloudbeds..


or google channel managers




Friendly Reminder : Never post cancellation requests, either do it yourself or contact partner support.


Beware: you will likely receive a invoice for relocation accommodation for those guests.

So it is better to relocate them yourself or offer a discount directly with you for next bookings ... etc be clever about it.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox