Our guest has checked out two days early and wants refund

Hi there, 

Our guest has checked out two days early due to the new lockdown on the Sunshine Coast Queensland Australia. They have requested a refund due to COVId. 

BrookAve 2 years ago


Hi Holly,


Note just because they decide to checkout early does not entitle them to anything to be refunded.
It is entirely at your discretion.

I would suggest:

  • A discount voucher for next booking, made directly.
  • Credit towards next direct booking
  • If they prepaid to BdC, message Partner support to alter the amount due, but not a cost per night x2 , only a max 50%, aka 1of 2 refunded.



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox