Our policy is non-refundable, but our property listing says otherwise

Hi, I can't understand how our cancellation policy is 100% non-refundable, but then why do I see our rooms listed with a different policy that says "Cancel free of charge any time until 7 days before arrival".

Any help would be appreciated. I'd prefer guests to commit to a booking.

Thanks for any help with this.

BrookAve 4 years ago




That sounds like the Free upgrade to cancel where by BdC cover the cost if they cannot find a replacement for all dates.



Kind Regards


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