Outrageous Booking.com advertizing

I just opened a Booking.com website as I try to see if at last they have closed my account (once they have you, they hang on like leeches). What I saw explained why this terrible, incompetent company is so untrustworthy and so useless for small, independent hosts, many of whom complain about 90% worthless "reservations".

The heading on the page was "Reservations with no credit card! Free cancellations!" (or words to that effect).

So! Booking.com ENCOURAGES every senile oldster idly dreaming about a vacation somewhere, every 6-year-old with access to a smart phone, every scheming hustler someplace in the world, to "reserve" with one click. Then what happens? The host spends hours online trying to confirm what is only a whim, a fantasy, or an intentional scam, then begging some call-center attendant whose first language is Bulgarian or Chibcha to "cancel" a non-existent rezervation. The hosts' labor and schediling problems cost Booking.com NOTHING. They play the law of averages! A hundred thousand "reservations" world-wide MIGHT mean 10,000 genuine rentals. And then there they are: the jackals from Holland, demanding their commissions. In some countries, such as Panama--where I operate--they do not even OFFER to collect from guests and supply to hosts credit-card info.

So sure, they advertise "Reserve for free! Cancel for free!" But they block your calendar and confirm for these phantom "guests" and you as a host end up with 90% or higher cancellations and no-shows.

Time to contact Professor T. or the real Netherlands consumèr-protection authorities. These people needed to be reulated in their home country. HERENGRACHT HERE WE COME!

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Mike 4 years ago

We had similar/same problems with Booking.com now I only open up available rooms a couple of days at a time and NEVER more than 3 days in advance of a speciffic date.

You could also get on the Airbnb platform - much better, almost no cancellations and if guest doesn't show up you'll still get paid.

David 4 years ago

We do quite well with Airbnb. I agree.