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1

Overbooking

I just had an overbooking and cancelled this by calling to guest. How can I arrange that the payment will return to the guest or his credit-card is not charged with the amount?!


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11
BrookAve 3 years ago

 

Hi 

 

If you have guest agreeing then all you do it open the reservation details page, click on right pane, Request To Cancel, choose option2.

 

Now wait for guest to open the email notification and click agree,

 

All done :)

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Ferienhaus Am Campus 3 years ago

Arrival would have been today... How can I contact costumer service???