Overpayment by booking

Hi Ewis,

Sorry to hear your payment stbut since this is only a Partner Community you have to resend your message request through your Extranet inbox or Finance tab directly to BDC to support you.

https://partner.booking.com/en-gb/help/support-contact/contact/how-do-i…  

Hope above link helps you ?

Hi Ewis

So here is the simple truth of it:

1. you only charged the BdC issued VCC info the new amount and not the full.

2. guest contacts you about being charged for the full amount by BdC.

Reality Check:

• This is not your responsibility.
• Guest must challenge BdC on it not you.
• This has nothing to do with you at all.
• So just reply with ; Sorry but that is between you and BdC, as we dont bill you directly.

So unless I'm missing something due to something else not shared above, there is no further action for you with that guest.

Reminder you cannot post actions requests or any action request on here.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us