Overpayment by booking

Our guest had booked 4 nights ( booking number *** ) with PayPal payment. In the beginning of the visit our customer asked us if it was possible to cancel the last night and we replyed that they have to contact booking for approval. Booking then contacted us and we gave premission to cancel the last night. We withdraw the new sum from the credit card, given by booking, and tought evertything was OK. Now the customer contacs us and informed that booking have withdraw the full sum for 4 nights. Please investigate the reason for this action. 

Best Regards


Högsnäsgårdens vandrarhem ID ***


BrookAve 3 years ago


Hi Ewis


So here is the simple truth of it:


1. you only charged the BdC issued VCC info the new amount and not the full.

2. guest contacts you about being charged for the full amount by BdC.


Reality Check:

  • This is not your responsibility.
  • Guest must challenge BdC on it not you.
  • This has nothing to do with you at all.
  • So just reply with ; Sorry but that is between you and BdC, as we dont bill you directly.


So unless I'm missing something due to something else not shared above, there is no further action for you with that guest.





Reminder you cannot post actions requests or any action request on here.



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