Pago por transferencia bancaria
I have a client who has made a reservation with the payment method "Payment by bank transfer" which, according to the booking form, will be managed by Booking, but at the moment "Not sent yet" appears.
Do I have to contact the client to make the payment? Should i worry if she still hasn't made the payment? How can I know if she has already made the payment?
Thank you very much for the information
Tengo una clienta que ha hecho una reserva con la forma de pago "Pago por transferencia bancaria" que según pone en la ficha de la reserva Booking gestionará, pero de momento todavía aparece "No enviado todavía".
¿Debo contactar con la clienta para que haga el pago? ¿debo preocuparme por si todavía no ha hecho el pago? ¿como puedo saber si ella ya ha hecho el pago?
Muchas gracias por la informacion.
There are quite a lot of variations on how payments are processed. I think you should contact booking.com help team to clarify the specifics for your property, using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Right lets start with narrowing this down....