Paid invoices not being recognised and profile suspended

We have been paying our invoices on hsbc bank counter and regularly sending proof via extranet. We realised that despite payment invoice were not showing as paid so we messaged them on extranet and receiver reply that it will be accounted later as specialised team is working on it. Now profile has been suspended despite ALL DUE INVOICES HAVING BEEN PAID already. 

I have sent many messages on extranet and no reply is coming. Anyone can help? This is in Hong Kong.