PARTIAL CANCELATION BY A CUSTOMER

Good morning!! A guest want to cancel partially his reservation. He came inside on the 15th of march and his leaving date is on the 7th of april, but he is leaving today about the COV19. How can I manage this situation? Thanks very much in advance.

BrookAve 3 years ago

Only if you agree, you can message support team to adjust dates, to reduce the fee.

Extranet, Inbox>booking.com messages,

See contact options, click to reveal.

Kind regards

ALEX LORENZO 3 years ago

Thanks very much for your help! Kind regards!

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