partner service and communication on booking.com

Unfortunately there is no opportunity for an individual communication with people of the booking.com staff.

I tried to call, but there is only an automatic voice and after choosing the number of the issue I was hanged up.

No individual email response. Just automatic emails showing up.


I got bill from booking.com and they are reminding me every second day to pay their commission.

The fact is that I never had a guest in my apartment for that time of corona pandemia and still I had no guest in the last 6 months. So what do I have to pay commission for.

I would have liked to discuss this issue with some staff member or finance employee of booking.com but there is no chance.


In former days they had people who called back but after the corona pandemia it seems like they are lack of employers.


maybe there is someone who knows more about the background of this incredible unservice.


Profile picture for user sharonpowney.hotmail.co.uk s
Sharonpowney 3 years ago

While I can sympathise, you have posted this on the partner forum so we cannot help with this. You do need to contact help team if you have a problem with an invoice.  Did a guest cancel with you but not do it on the booking.com system?

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers. 


BrookAve 3 years ago

Hi Alexander 


THe simplest way to deal with this is :


1. Finance Reservation Statement - https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/finance_reservations.html

Use this to tick the Dispute commission amount, and submit a claim.


2. Extranet Messaging to BdC

Use this to message Topic : Finance , subtopic : disputing Invoices

Guide : Dedicated Partner Contact Options - Visual Guide



Like many business who run a Customer Service  helpdesk, they are un-indated with requests, and therefore waiting/queuing times are much longer, and backlogs.

Were you actually using the contact phone option in Extranet or the public contact us list?

yes there is a difference.


Use the two options above so your case is logged on the system, and it will be dealt with in due course.



Kind Regards, Be Safe Be Well


PS: your partner profile is still  incomplete, missing listing URL, please update to it as it can at times greatly help us help you when the time comes.


Guide : How & Why Add your Listing to your Partner Community Profile


BdC Support Team HowTo: Dedicated Partner Contact Options - Visual Guide