Pay me back
My bank suddenly cancelled their credit card facilities and I was unable to charge guests. Booking.com said they can refund me for the part guests paid to them directly. It was for the period from Nov 20 to Dec 20. Now, nearly 5 months, exchanging phone calls and 12 emails, nothing have been done. Booking.com keep saying they are awaiting their HQ! Shame on you Booking.com. You owe me money and shameless passed the ball to your HQ. Who care how is your communication with your HQ. You can't just say because your HQ don't respond, then you are not liable. Why do I still have to pay you monthly commission? Do I have to apply for your bankruptcy to get my money back?
Reality Check this is not a BdC issue, this is entirely a 3rd party issue.
The easiest option : The VCC will still be valid to charge , all you have to do is sign up for a payment gateway provider service to charge the VCC and get your money.
sign up for Payments By Booking, and ask them to convert the VCC funds into a PbB ban k transfer.
Best to phone them to explain and request this.
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I have already talked to Booking.com and exchanged 12 emails but they just said awaiting their Head Office. If problem can be solved using that channel I don’t need to ask partner help