Pay me back

My bank suddenly cancelled their credit card facilities and I was unable to charge guests.  Booking.com said they can refund me for the part guests paid to them directly.  It was for the period from Nov 20 to Dec 20.   Now, nearly 5 months, exchanging phone calls and 12 emails, nothing have been done.  Booking.com keep saying they are awaiting their HQ!  Shame on you Booking.com.  You owe me money and shameless passed the ball to your HQ.  Who care how is your communication with your HQ.  You can't just say because your HQ don't respond, then you are not liable.  Why do I still have to pay you monthly commission?  Do I have to   apply for your bankruptcy to get my money back?


BrookAve 3 years ago



  • You signed up for VCC method (Online Payments by BdC)
  • Guest has prepaid BdC at time of booking. ??
  • BdC issue VCC hidden until one day after check in date.
  • You can no longer use your bank as your payment gateway service provider for VCC/CC.

Reality Check this is not a BdC issue, this is entirely a 3rd party issue.


The easiest option :
The VCC will still be valid to charge , all you have to do is sign up for a payment gateway provider service to charge the VCC and get your money.


Alternative option

sign up for Payments By Booking, and ask them to convert the VCC funds into a PbB ban k transfer.


Best to phone them to explain and request this.


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Lochinvar House 3 years ago

I have already talked to Booking.com and exchanged 12 emails but they just said awaiting their Head Office.  If problem can be solved using that channel I don’t need to ask partner help