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payment

reservation ***

payment is still procesing while reservations after above are settled


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Bharat Thakur 3 years ago

Hi

Kindly contact the booking.com team directly by calling on the number mentioned in the contact section in the extranet. Alternatively, you can send them a message from the message booking.com section and selecting finance field.

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Marcel Da Silv… 3 years ago

I am having the same issue. My reservations have not been paid, since MAY. I am now contacted them on a daily basis. The response I get is always 'it's with the finance team, they haven't responded'. Quite frankly I am at the end of my tether...

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Bharat Thakur 3 years ago

I understand. Booking.com OTA is very customer friendly but not at all property owner friendly.

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Sergei - Commu…
3 years ago

Hello, Karol Szymiczek! Welcome to the Partner Community. I don't think this is something other partners can help you with. I'm afraid you have to contact support.