k
1
payment
reservation ***
payment is still procesing while reservations after above are settled
reservation ***
payment is still procesing while reservations after above are settled
can you check it?
Hi
Kindly contact the booking.com team directly by calling on the number mentioned in the contact section in the extranet. Alternatively, you can send them a message from the message booking.com section and selecting finance field.
I am having the same issue. My reservations have not been paid, since MAY. I am now contacted them on a daily basis. The response I get is always 'it's with the finance team, they haven't responded'. Quite frankly I am at the end of my tether...
I understand. Booking.com OTA is very customer friendly but not at all property owner friendly.
Hello, Karol Szymiczek! Welcome to the Partner Community. I don't think this is something other partners can help you with. I'm afraid you have to contact support.