c
1
Crystal Hutson

Payment

Hi everyone! I've been trying to get a hold of booking.com customer support via email and call but they said they are having maintenance issues. 

My concern is how many days before our guests' payment reflects on our bank account? We've had our first guest in our unit and they stayed last month. However, we still have not received their payment in our bank account. We're quite worried as we have already received multiple bookings for the coming month and we're worried that their payment does not go through as well. 

Hope someone can help. I've also tried to reach out to booking.com via extranet inbox but they still have not responded and its been days.

Thank you!
 

b
11
BrookAve 1 year ago

 

 trying to get a hold of booking.com customer support via email 

  1. literally no such thing. for partners
  2. welcome , its partner support team and see the options below.
  3. If you are on default of guest pays you then bank account is irrelevent, as they pay you
  4. so you need to outline the process for them to use to prepay with a time limit
  5. add this into the message template for NewReservations or collect on arrival

 

 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides

C1

 

 

 

C2

c
1
Crystal Hutson 1 year ago

Hi BrookAve  thanks so much for this. So that means the first person who stayed in our unit did not pay us since we did not know that the they have to pay us directly. So what is the sense of our bank account details in our profile? haha

Btw can you please elaborate on number 4? 

so you need to outline the process for them to use to prepay with a time limit

 I super appreciate you helping me out thank you!

b
11
BrookAve 1 year ago

Hi

It's literally that

I.e. you decide what 3rd party methods you accept.

  • Share your bank details
  • Your PayPal.me link
  • A payment provider custom link
  • Other 3rd party payment services

 

 

The only times having your bank info into extranet page matters if you are on BdC online payments, aka VCC method, and then opt out, a one time payment is then sent to it.

 

The other time is if you have an active Payments by Booking agreement,  its weekly or monthly plus upto 5or 7 days to arrive

Related posts