Hi everyone! I've been trying to get a hold of booking.com customer support via email and call but they said they are having maintenance issues.
My concern is how many days before our guests' payment reflects on our bank account? We've had our first guest in our unit and they stayed last month. However, we still have not received their payment in our bank account. We're quite worried as we have already received multiple bookings for the coming month and we're worried that their payment does not go through as well.
Hope someone can help. I've also tried to reach out to booking.com via extranet inbox but they still have not responded and its been days.