The customer for that reservation didn't show. Didn't came up.

According to the policy of our property for that reservation is

1st-->If the customer cancel i will b payed in total

2nd-->I will be payed the total amount in any case

Also i don't have the credit card of the customer in order to get my payment.

Could you please help me have my money for that reservation ?

BrookAve 2 years ago


hi, welcome, 


but if you dont have prepay enabled then you wont get a penny.




 contact partner support, see below 3 methods


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox