payment by booking

i signed contract "payment by booking" ,  but when i received new reservation, booking.com still use virtual card.  After communicate with booking.com account manager, she could not find solution until 2 weeks later, i could not get payment from booking.com.   What i could do?

BrookAve 2 years ago


Contact Partner Support 


If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Profile picture for user Account Advisor Kavina a
Account Adviso… 2 years ago

Hi there,

It sounds like your Account Manager has found a solution for you, albeit the 2 weeks wait. I feel that it's best to communicate with your Account Manager on this as he or she is fully aware of your situation and best to advise!