j
1
Jardin du Sequoia

payment by booking

i signed contract "payment by booking" ,  but when i received new reservation, booking.com still use virtual card.  After communicate with booking.com account manager, she could not find solution until 2 weeks later, i could not get payment from booking.com.   What i could do?

b
11
BrookAve 2 years ago

 

Contact Partner Support 

 

If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

Profile picture for user Account Advisor Kavina a
B.
Account Adviso… 2 years ago

Hi there,

It sounds like your Account Manager has found a solution for you, albeit the 2 weeks wait. I feel that it's best to communicate with your Account Manager on this as he or she is fully aware of your situation and best to advise!

Cheers.

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