Payment didnt get thru

Hai there,

regarding email received, i already ask my bank  the problem. They already checked and say the problem is from booking.com’s account bank. 
I already change the account number couple of times. PLEASE DO SOMETHING.


my bank ask me to ask from you the documentation that shows the transection. 

here i attached together the email received. 



On Fri, 21 Oct 2022 at 11:10, <noreply@booking.com> wrote:

Dear partner Homestay umi,

The payment for the payable balance of ID 9074252 to the account **************9894 has been rejected by the bank for the reason as below.

202778348620221000-RETN CREDIT RETURNED

Please review the rejection reason above and the adjust your details on Extranet - Finance Tab - Bank Details / Invoicing details.
For further information regarding bank details please contact your bank.
Kindly note that we will only process a new payment after your details are corrected.

Best regards,
Payment Operations



please respond ASAP. Thank you