Payment I didn't receive

Hello, yesterday I was talking a consultant from booking about a payment I never received, he told me to send my bank statement.

Reservation number : ***

Reservation date : 18.01.2020. -19.01.2020. 

Our post terminal started working since 17.07.2020. 

In bank statement (01.06.2020.-31.07.2020.) And post terminal only started working in 17.07.2020.


Director Brigita Krastiņa


BrookAve 3 years ago


Hi Saulrieti




Finance and payment cannot be assisted here by Partners, You must contact BdC support, best to log a case in Extranet Inbox.


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’.




Merry Xmas