Hi I wonder if anyone could shed light on my recent payouts being slightly less than they should be according to my calculations ?

Ive messaged Booking.com three times about this but I am not getting any replies.

The last three payments have been less by a few pounds and pence which does not seem like much but if it continues with every payout then that is going to add up to quite a bit !

Is there a small payment each payout that I am over seeing ?


BrookAve 3 years ago



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Dung


Due to the nature of the enquiry, we [partners ] cannot assist on this one.

Instead please contact BdC Support either message or phone. see guide and short summary method below.


Note : if you are using Payments BY Booking, yes there is a small payment gateway % fee.


Pretty sure that is shown in the invoice breakdown.




Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


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