Hi I am a new host "Lake Maraetai Lodge - 885122" I am struggling a bit with payments.
We had a no show booked through booking.com recently, we tried to contact the guest from their phone number but no response, will booking.com charge the guest and remit the balance minus commission to us?
We have other bookings in the system from booking.com how do we know how to manage payments from these bookings? are we to charge them or will booking.com charge them and pay us the balance minus commission?
Thanks for your help