Payments

Hi my guests normally pay on arrival but this time they paid Booking.com how long should I wait to get my money

BrookAve 1 year ago

thats not a thing,they lied.
you literally said they pay on arrival, how was that not a red flag?
unless you or BdC have moved you to Online payments or Payments by Booking (which you have to request), then it never happened.

report them to partner support

no one here but us leprechauns , contact partner support.

Remember this Partner Hub is not a direct line to any support team.
So never post action requests here, nothing will come of it.
Always message or phone Partner Support directly instead. Method #4 Public Phone List

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