Payments for a guest who did not show up.
Hi hope you're well,
A guest booked quite a long stay with us but did not show up.
We tried contacting the guest they stated that they was not able to find or access the property.
I did question how they was not able to access the property with the key code I issued them if they was not able to find the property.
After several attempted trying to contact them to support the guests I have marked them as not showing up.
My cancelation policy is 50% of the booking if they do not show up and booking.com has confirmed that I will receive this payment but I have not heard anything further since then or received a payment.
Can someone pleas advise.