Payments invoices and commission

Dear Booking.com,

Hotel ID ***

I received an email today with details of unpaid commission of INR 1991.25.

Please note that out ot 14 booking made through Booking.com portal so far only one guest has shown up.

7 bookings were cancelled and 6 guests never infromed anything.

We have not received any money in our account untill few days ago.

I was not aware of marking as now show in front of the booking in case a guest doesn't show up, therefore I request to wave of the money for this time and we will be careful in future about the same.


Shiv Kumar Kansal 

BrookAve 3 years ago



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi  Shiv


  1. 6x No Shows - should just be marked no show with in 2-3 days of check-in date.
    Else message BdC Support the references and status.
    Or use the Dispute feature on the Finance menu > Reservations list.
  2. If you are not using Prepayment policy and not using BdC Online Paymetns (VCC) nor Payments By Booking to collect payment on checkout, then there is no funds collected at all and therefore no payout.


Due to the nature of this we [partners] cannot assist, please.

Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then Call, phone number is revealed





Kind Regards,

Be Safe, Be Well


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