Payments invoices and commission
Hotel ID ***
I received an email today with details of unpaid commission of INR 1991.25.
Please note that out ot 14 booking made through Booking.com portal so far only one guest has shown up.
7 bookings were cancelled and 6 guests never infromed anything.
We have not received any money in our account untill few days ago.
I was not aware of marking as now show in front of the booking in case a guest doesn't show up, therefore I request to wave of the money for this time and we will be careful in future about the same.
Shiv Kumar Kansal
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting an action request will not result in any action at all, here.
Due to the nature of this we [partners] cannot assist, please.
Contact BdC Support as per the visual guide below or the short version here:
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then Call, phone number is revealed
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