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Payouts

Hello

 

I have been with booking.com since last year October. My first guest stayed in November 2023 and many other guests came and left, BUT I HAVE NOT RECEIVED ANY OF THE PAYMENTS! 

 

 

WHAT I WANT TO KNOW IS: WHAT IS THE REFERENCE BOOKING.COM USES WHEN THEY PAY US?

 

 


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Didem - Commun… 2 months ago

 

Dear @Pinky Maela,

 

Thank you for sharing in the Community. 

 

Have you also had a chance to contact our support team to ask about this?

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Pinky Maela 1 month ago

Hi Didem

 

Thank you for your response. It is not easy to get an exact answer from them.

 

But never the less, I have found some payout hidden under a ref "ILANGA MAL", and that is what i wanted to know: the reference they use.

 

Thank you

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Leonel Saravia 2 months ago

I am staying with booking com 10 years. Alway was everything ok. But since january 2024 i didnt get any payout. I dont know what to do. They own 15.000 usd to us. Nobody resolvibg the proble. They say wait. It pass 3 month. Maybe somebody know ho to contact financial department (besides email which they never answer). 

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B488627 1 month ago

its a dissapointment what booking.com do to collaborators , simply inhumane . and we pay them to suspend properties hold payments and more. and the do what they want with us. we put our trust in the to sell our rooms and they dont care.

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LaMica Justice 11 days ago

I'm new to booking.com and trying to find out how to get paid for stays now.  How have others handled this?  Has anyone been able to contact a real person?  I didn't have payments set up so for those stays how do I get paid?