Payouts and invoicing query

Please can someone explain the payout and invoicing. It looks like we pay commission on every booking and have then paid it again on the monthly invoice. Have we set it up wrongly? 

BrookAve 1 year ago


Hi Graeme


  1. Commission is only on completed Stays
    1. exception : you forget to mark a no show
  2. monthly invoice if being paid on weekly basis , and guest is prepaying BdC (aka Payments by booking), its just a summary, and you would be already paying as deducted at source per weekly invoice.
  3. sometimes we get a duplicate invoice also m simply ignore those.
  4. but if you are not on Payments by Booking, 
    1. you then need to either sign up for direct debit or manually use the PAYEE info on the finance overview page to then pay the monthly invoice fee.
    2. so that means guest pays you
      1. directly or indirectly (3rd party process) that you put int onew reservation message template


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Graeme Rice 1 year ago

Many thanks BrookAve. I need to contact booking.com. Thanks for your video, it was very helpful.