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pending payment

I see one payment "on the process" or as I have it in Finnish "Maksua käsitellään". It has been like that since last August!! It is over 1000€. Can someone advise how to contact Booking.com? I do not know why it has not been paid. We have had all the other payments frequently before and after. Only that one is pending. 

Thanks for your kind help!

Mirjami