People that rented my place completely trashed my house and won't pay damage fees

I had some people rent my place and they trashed my place, won't pay damage fees, and are now ridiculing me, I don't know what to do is there any way of making sure they give us what we deserved? they left our house completely dirty and left things broken and left our key outside for someone to break into it with. I have the photographic evidence and all the texts recorded. is there anyway of making sure they pay?

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Aaltje B. 4 years ago

Hi Dali

This is very bad behaviour! So sorry to hear. 

I would try to contact the finance team and see what is normal practise in this case. 

I guess you don't have insurance?

For assistance go to the extranet and look for finance team / contact. 

Hope this is of any help.

You may have to put a deposit in place before people start renting. The team can help you set it up.



Aaltje B. 

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M Adamopoulou 4 years ago

Hi Dali,

What a dreadful attitude...very sorry to hear.

In your reservation tab you can report him us a misconduct and  mark that you do not want to host this guest anymore.

Wish you all the best and hope this never occurs again.

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Community Admin 4 years ago

Dear Dali Kachurishina! Thank you for posting in the Community!


We are so sorry to hear about what happened. Please contact our Customer support team and they will try to assist you: 

- open reservation of this guest

- click on "Report guest misconduct"

- describe the situation and add a few photos of the damage.

Customer service team will contact you shortly after we receive your request.


Best regards!