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phone number for hosts UK

Booking.com has booked a guest in with me despite my property being already booked and calendars being synchronised.  I have asked the customer to cancel which she has and I want to make sure she is refunded.   I have no phone number for booking,com to discuss this with them directly 


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Bridget Hemmant 3 years ago

This link is no longer working - how can I contact a booking.com help line via phone?
 

We have had several customers enquire as to availability when we are fully booked and our listing apparently shows more than one property when we have just one. I am concerned about possible double booking.

Kind regards

 

 

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BrookAve 3 years ago

Hi

Each property has its own listing address, so that is not physically possible.

 

Your partner profile is incomplete and missing any listing info.

How & Why Add your Listing to your Partner Community Profile

 

 

If you really are a partner then you will have Extranet access and access to the dedicated partner contact options including phone number via the Inbox Booking Messages area.

 

Contact BdC- Location of Partner Only Phone number and Message methods

 

 


Kind Regards

 

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Neil Joyce 9 months ago

Brook, that is not strictly true, the same happened to me, it happens because you dont complete the listing, my reason completely frustrated how difficult it is, so 4 years later I log onto booking.com and  its says list your property.   I logged on as someone looking to book, from there you can set up an listing but the reality is you need to log onto admin@booking.com  Booking.com is not like Airbnb & VRBO where you log on and choose, host or guest.  After 3 days, help from a lovely team member, I log on today and find both my listings removed (the new one which should be blocked and the old one which I should of completed).  A difficult site to navigate  

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BrookAve 2 years ago

 

Hi Bridget

 

Contact BdC Support as per the visual guide below or the short version here:

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

   


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user violetmorrison.hotmail.com v
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VIOLET HARRISON 2 years ago

Hi, my property is listed twice, how can I delete one?

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BrookAve 2 years ago

 

Hi VIOLET
 

Please refrain from hijacking other topics, and just start a new one.

https://partner.booking.com/en-gb/node/add/post

 

 

Contact BdC Support as per the visual guide below or the short version here:

 

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

Hi!

You have to contact booking.com to support you...

 

You have to send them a message request through your Extranet inbox.

 

Wish you well.

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

Dear Violet, 

Remember to add your property link in your profile...