y
1
yatir zaluski
seeking advice

Please cancel reservation for ***

Dear Team

 

Please cancel reservation for mr. ***

For dates 22-26 of February and return him full paid amounts as apartment is not ready yet

Yatir 

b
11
BrookAve 2 years ago

 

Never post  requests here  for :

  • cancellations
  • account issues
  • finance issues

 

 

Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 

You can do it yourself via the reservation details page

  • Message Guest of intent , keep it sort to the point, if needed say COVID restrictions in effect prevent it. Explain a system message will arrive shortly for them to action. If they prepaid BdC by them clicking accept they get full refund.
     
  • Now click Request Cancelation, choose option 2, this part is important, as you want the guest to receive a system notification and a link for them to click.
     
  • Wait for them to action the notification

 

Now go to the rates & avail menu and close rooms until a date you are ready.

 

 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners

 

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