Possible Scam-Guest Insisted to Pay in advance by Credit Card

Hi John

Not sure why you think thats a scam, as it wouldnt be very clever of them ,there is no gain.

You would need to follow the Payment Service Provider guide on How To refund.

Are you handling it directly with a pay service or device?

Assuming its a non refundable booking, then until they contact you for a refund, just hold fire and wait and see what happens next

Kind Regards

If needed, Simply report to BdC Partner Support , see below 3 methods.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

8.  

   *** public main lines via Where you can reach us

    

    

   ---