Pretty new to this platform and I have some doubts and concerns regarding guest prepayments.
We are not eligible to receive payments with credit cards yet (regional restriction I guess).
I have a guest that made reservation in May for August 2021. However, this guest did not reply to my welcome message nor replied to my questions.
After checking the guest's profile, I found that Guest has canceled 71–100% of their reservations!
I would like to request a pre-payment (50% percent) from this guest now.
Am I allowed to this and would I violate any B.com rules if I ask for pre-payment to be wired to my bank account?
If there is a similar question or topic, please send me a link.
Thank you all in advance.