Prepayment concern

Hi All,
Pretty new to this platform and I have some doubts and concerns regarding guest prepayments.
We are not eligible to receive payments with credit cards yet (regional restriction I guess). 

I have a guest that made reservation in May for August 2021. However, this guest did not reply to my welcome message nor replied to my questions. 

After checking the guest's profile, I found that Guest has canceled 71–100% of their reservations!

I would like to request a pre-payment (50% percent) from this guest now. 

Am I allowed to this and would I violate any B.com rules if I ask for pre-payment to be wired to my bank account?

If there is a similar question or topic, please send me a link.

Thank you all in advance.

BrookAve 2 years ago


you can still do it outside of BdC as your own policiy and define those prepay methods and process and time limit with in template for New Reservations.


crack on, go for it :)



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

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Sun Valley Mostar 2 years ago

Well, it worked :)
I messaged the guest and requested a deposit before their arrival. They cancelled reservation immediately with no explanation lol
I guess I don't need guests like this, so I'm happy about their cancellation.