s
1
Sun Valley Mostar
seeking advice

Prepayment concern

Hi All,
Pretty new to this platform and I have some doubts and concerns regarding guest prepayments.
We are not eligible to receive payments with credit cards yet (regional restriction I guess). 

I have a guest that made reservation in May for August 2021. However, this guest did not reply to my welcome message nor replied to my questions. 

After checking the guest's profile, I found that Guest has canceled 71–100% of their reservations!

I would like to request a pre-payment (50% percent) from this guest now. 

Am I allowed to this and would I violate any B.com rules if I ask for pre-payment to be wired to my bank account?

If there is a similar question or topic, please send me a link.

Thank you all in advance.

b
11
BrookAve 2 years ago

 

you can still do it outside of BdC as your own policiy and define those prepay methods and process and time limit with in template for New Reservations.

 

crack on, go for it :)

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

s
1
Sun Valley Mostar 2 years ago

Well, it worked :)
I messaged the guest and requested a deposit before their arrival. They cancelled reservation immediately with no explanation lol
I guess I don't need guests like this, so I'm happy about their cancellation.

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