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Question about cancellation reservation

Dear partners,

 

So, we have few reservation:

3665074373 

2243153530

2647814434

 the reservation was cancelled by guests but we get 

charged for fee. 
How we can trun off this non-refundable reservation

or if you need to charge us, how we can charge them?

In case to we can’t get the money, because we never charge to guest non-refundable, is possible to storn fee?