Racist Guest

I have a complaint about the last comment that has reached us and I demand to delete it for the next reasons: 
1-  The guest post is racist and used the word "Negro" 
2- The guest claims something did not happen. as we went through our CCTV and no one came near her room. 
3- The guest did not check outside her door at the time she claims had someone knocking. 
4- The guest did not be reached by our team until the time of check-out we she forgot her deposit and the receptionist followed her to the main street to give her back her money. 
5- The guest did not stay for more than 12 hours. 
6- The guest might have external reasons to be upset and redirected to our hotel. 

BrookAve 3 years ago


Hi Fast Hotel


1. Yeah thats not ok. Report it to the support team directly.

2. What exactly was the something ?



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M Adamopoulou 3 years ago

Sorry to hear about your struggles....

Unpleasant guests...thank God not too many....

Immediately report her as a misconduct....

Wish you all the best...

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Community Admin 3 years ago

Hi Fast Hotel , sorry to hear you had such experience. Please contact our Customer Support, they will be able to help you.