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Racist Guest
I have a complaint about the last comment that has reached us and I demand to delete it for the next reasons:
1- The guest post is racist and used the word "Negro"
2- The guest claims something did not happen. as we went through our CCTV and no one came near her room.
3- The guest did not check outside her door at the time she claims had someone knocking.
4- The guest did not be reached by our team until the time of check-out we she forgot her deposit and the receptionist followed her to the main street to give her back her money.
5- The guest did not stay for more than 12 hours.
6- The guest might have external reasons to be upset and redirected to our hotel.
Hi Fast Hotel
1. Yeah thats not ok. Report it to the support team directly.
2. What exactly was the something ?
See below contact info.
Kind Regards
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Sorry to hear about your struggles....
Unpleasant guests...thank God not too many....
Immediately report her as a misconduct....
Wish you all the best...
Hi Fast Hotel , sorry to hear you had such experience. Please contact our Customer Support, they will be able to help you.