Receiving payments not for all reservations
Dears, does anyone face the same issue ? I've started a business almost two months ago and I welcomed so far (giving an example), 10 guests. The payments booking has been issuing cover already the full period so that I already received cash for the 10th guest I've hosted. But, I haven't received money for guest number 2 and guest number 5. All have paid the same way, with booking handling the payment.
I've already sent 3 mails through the "contact us" functionality but no one is replying (for now almost 3 weeks).
I too use Payments by BdC and have it set to 4 times not monthly.
Note: payout only happens for each period where there was a check out during it and not check in dates.
So that accounts for overlapping of bookings and why you do not get payout for a previous guest if their check out date does not occur during said payout period.
If you look at your Reservations list on the Dashboard for the overall dates from first guest to last one inclusive of their check out date, you should be able to see this.
Otherwise I'm at a blank as to what has happened here, at which point I would say contact them again but this time do not use the message option instead ring them, and yes you might have to queue for 20 mins+
Kind Regards, merry xmas and a happy new year.
PS: its helps greatly for us to help you by having your listing added to your partner profile here, so we can quickly review the listing setup to see if any obvious or clonflicting issues. So when you get a moment please set it , thanks
Thanks for quick reply, my BdC is set up so to receive weekly payments and I'm indeed receiving them. Only that as mentioned I'm missing 2 payments so far for check-in and/or check-out date that have been covered by these payments.
Btw, listing is Studio Floristella in Warsaw, Poland.
Ok so now we've established some are being paid what I suspect is if you goto the Reservation menu and open it up set the dates t o show that wider period...
..now look at the status of those in question... by opening each one in a browser tab and scroll down to the payment section you should see the payment status... to see if there is anything suggesting not prepaid by guest etc.. I also think if you look in Finance, Invoices again for same week/period do you see them showing as payout calculated or pending in any way?
They’re all with Status ok paid online. However, entering more details, none (included those actually paid) are listed as “bank transfer payout. Not sent yet”. In finance, the two missing payments are not visible at all. While all the others are properly linked under the actual layout week with according amount.