receving clients cvc code


I don't receive clients cvc codes. This is a problem because clients want me to charge their cards.

Probably because I had to confirm my property location. I received the code , but I don't see where to enter the code.

Please, help me urgently , because i can't charge the clients for their stay!

Thank you!

BrookAve 2 years ago


  1. cvc are not revealed until day 2 of stay 
  2. ask partnersupport for alternative video method


contact Partner Services , via method 3 below - public main lines


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox