Refund

Hi,

One of my guests requested a refund, she wasn't able to show up because of Covid-19.

I'm wondering what steps we could take to resolve this.

Sharonpowney 3 years ago

You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.

https://partner.booking.com/en-us/help/where-you-can-reach-us

do we need to send mail with references for the confirmation of payment maid?

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