thisis not support team, look at the name on top of this page!
instead do it yourself,by....
Message Guest of the intention, don't waffle or give long winded reasons just keep it short and simple and quote local government health restrictions restrict, travelers from their location. Note they will receive a notification shortly to action and confirm in order for their prepaid rate to be fully refunded, failure to do so will result in no refund.
Now in Reservation details page, click Request Cancel, right pane bottom.
Choose option 2.
System sends Guest notification and requires them to action a link to confirm in order for it to complete and also trigger any prepaid full refund.
Side Note: should the guest not action nor reply the booking is still valid.
Should they contact BdC you may end up being invoiced for relocation.
Reminder : property link is missing from your profile, see HowTo below.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Hi
thisis not support team, look at the name on top of this page!
instead do it yourself,by....
Side Note: should the guest not action nor reply the booking is still valid.
Should they contact BdC you may end up being invoiced for relocation.
Reminder : property link is missing from your profile, see HowTo below.
Kind Regards,