Dear Sir or Madam,

I want to refund one of my client for a desagreament and I don't know how I can ?

Please if you can help me on this point.

Thk you in advance,



BrookAve 2 years ago


Hi Vignaud 


  1. Simply open reservation details.  
  2. Message the guest first to say you are cancelling and that they will receive notification that requires then to click accept in order for full refund to be processed by BdC  
  3. Wait for guest to do so, then reservation status updates to cancelled




Kind Regards


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