In February I’ve received 3 reservations, but was only received the payment from the last reservation. Now I have a message from booking charging me the
So this is a peculiar one. Today I had a message from a guest whom has technically not checked in or stayed yet. A polish guy who made the booking. He requested
Hi everyone, My property is in South Africa and, due to increased security measures, I can not charge the credit card without the guest approving it on their
Hi how can I refund to guest?
Get the guest to request the cancellation and refund. BDC will then contact you for permission. You then grant the cancellation AND waive the fees.
DO NOT initialize the cancellation from your end, it will cost you dearly.