Refund of cancellation fee
i got a text message sent from a guest that cancelled today asking how her refund was going and she sent a screen shot showing an email from Bookings.com that said they should contact me. This hasn't happened with anyone else that's cancelled and when i go into her cancelled reservation it clearly says that i won't receive a payment because she's cancelled and that bookings.com handles payments. Does anyone know how i can contact bookings.com? I'd like to help her and she's asked me to contact them on her behalf.
Hello Vivien Howard! Welcome to the Partner Community and thanks for asking your question. Here is an article that may help you "If a guest asks me to cancel a reservation, what action should I take in the extranet?"