Hi Cy, you have not actually asked for something, so why post?
If a guest requests a cancellation and refund, and you receive an email or inbox message for it, then once you action the request by approving, that should be all.
If you took direct prepayment then you issue refund
If you use Payments by booking, then once you click action to approved cancellation and waive fee full refund is then issued in a few days time.
Kind Regards
Important Partner Profile is missing property listing link please add it asap, thanks.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Hi Cy, you have not actually asked for something, so why post?
If a guest requests a cancellation and refund, and you receive an email or inbox message for it, then once you action the request by approving, that should be all.
If you took direct prepayment then you issue refund
If you use Payments by booking, then once you click action to approved cancellation and waive fee full refund is then issued in a few days time.
Kind Regards
Important Partner Profile is missing property listing link please add it asap, thanks.
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods