Refunding will depend on how you collect from the guest.
You have posted this on the partner forum so we cannot see your setup. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
In February I’ve received 3 reservations, but was only received the payment from the last reservation. Now I have a message from booking charging me the
Hi everyone, My property is in South Africa and, due to increased security measures, I can not charge the credit card without the guest approving it on their
Refunding will depend on how you collect from the guest.
You have posted this on the partner forum so we cannot see your setup. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us