Refund to guest becuase of COVID restrictions

I have had a cancellation due to COVID restrictions that have just come in and I want them to have a full refund as I can't have them as it is against the law for them to stay at the moment.

Booking confirmation was: ***

Please can you help urgently as the cancellation was made within two hours of making it and I have put in place a 24 hours cancellation policy.


Marion D'Moirah

BrookAve 1 year ago



Hi Marion,


Simply do one of the following:

  1. By Guest Action - instruct them to logon t otheir account and use the cancellation feature.  You receive notification and option to waive cancel policy fee. this triggers full prepaid refund if they paid BdC and not you directly. processes the refund in full , up to 10 banking days.  
  2. By You - open reservation, click Request Cancel. Choose option 2. System notifies Guest and a link for them to click. Once Guest fullfills their task, you get notified of cancellation complete.  System processes the refund in full , up to 10 banking days.




Reminder you cannot post actions requests or any action request on here.

Please reach out to BdC Partner Support as per the 3 options below.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox