Refund a Guest - Extended his stay - NO need to pay cleaning fee again

Hi support,

Please help us refund our guest.

He extended his stay and does not need to pay cleaning fee again.

So please refund 1 cleaning fee ($125) to this guest:

*** ***

Apartment: 300 Grand Hoboken apartment number 140  (Stylish, Modern 1BR With Patio, 15 Min To NYC)

Reservation Number: ***

Looking forward for your assistance and reply.

Kind regards.


Profile picture for user barry.reilly.winnov.net b
BrookAve 3 years ago


Hi David,


This is monitored primarily by volunteer partners not direct support team.


Normally extensions should be handled on site and not via BdC, or at least that is what I would recommend, assuming you can take payment for the extra day directly or direct them to a online portal.


Otherwise see info below on how to contact support team. 


Is the cleaning fee on top of the daily rate really $125 by itself? Or is that per stay? why is it so high?   

Just curious to understand





Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.