Refund to a loyal guest
We have a loyal guest who had booked a cottage for 2 nights from 19th March 2021. Due to restrictions imposed by the Government she had to cancel. I requested a full refund but either I did it incorrectly or this request was not in accordance to our cancellation policy.
Is there anything I can do to help this guest get a full refund from Booking.com.
With kind regards,
Hi Ruth and welcome to the Partner Community.
You have to contact directly booking.com through your Extranet inbox or call your local BDC office to support you...
Have a nice day.
Thank you very much for your prompt reply. Whilst I have been a member of Booking.com for a couple of years now I still find it very difficult to navigate the website. I have failed to find anyway of communicating directly with Boking.com and have never been able to find a phone number for a local office. Sorry to be a nuisance but could you point me in the right direction please.
Web site is a little difficult...it has so many features and information!!!
In your extranet, go to the
1) ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
BDC phone numbers are revealed on the right.
Maybe this link is also helpful...
Hope you find your way?
I had a situation today where I needed some more info about a booker regarding payment. I couldn't not find a support number easily.
But problem solved quickly after I just googled it. I typed in: Name of the platform, support for hosts, country and there is was in a few seconds.
That is the easiest way for me, instead of endless scrolling. Since it wasn't there.
Now it is appearing on my contact list in my cellphone, as a shortcut. Not wrong either ;)
Warm spring greetings for you,
from an autumny night.
Thank you again for your response and clear instructions. I'll get onto it straight away.
Thank you, thank you, thank you.
This is a very helpful information... Nice to have alternatives...
Today is very cold and most unusual for Springtime....but next week temperatures are rising!!!
The colors in Autumn are very inspiring....don’t forget to post photos of your amazing accommodation!!!
Keep on posting Dear Ella??????
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