refund for non refundable booking due to covid

A client booked on a non-refundable booking to stay this weekend.  Sadly our municipality of Moclin in Spain has been restricted by a lockdown from midnight tonight due to a rise in covid cases therefore we have had to cancel our clients booking.  How do we ensure that they are refunded asap?

Sara Padhiar-Tutton

BrookAve 2 years ago



As long as you have contacted Partner Support and instructed them to do so, it will get done.



Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


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how to contact partner support via private assigned number in inbox