Refunding guest

what are you using :

1. BdC Online Payments 
2. Payments By Booking

For VCC - refund the card if you charged it, or just message Partner Support the request.

For PbB - similar or trigger the Request cancelation , with option 2 on their details page.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

8.  

   *** public main lines via Where you can reach us

    

    

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