Refunding guest

How do I go about refunding a guest one night's accommodation?  

Guest made a booking 27/03 and made payment.  Could not get hold of lodge, had to make other arrangments 


How do we refund.  booking ***

BrookAve 3 years ago


what are you using :

  1. BdC Online Payments 
  2. Payments By Booking


For VCC - refund the card if you charged it, or just message Partner Support the request.


For PbB - similar or trigger the Request cancelation , with option 2 on their details page.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox