Refunding Virtual Card

Dear Partner,

We have tried to refund our outstanding through virtual credit card, but unfortunately, our EDC machine can't process that. We have contacted our bank and got information that our machine hasn't supported yet to do a refund through the EDC machine.

We will send a transaction cancellation letter to our bank to cancel the credit card transaction that had happened. Could we do this? if not please inform us, how can we do it?

Best Regards,

Michel Rondonuwu