Refunding Virtual Card

Dear Partner,

We have tried to refund our outstanding through virtual credit card, but unfortunately, our EDC machine can't process that. We have contacted our bank and got information that our machine hasn't supported yet to do a refund through the EDC machine.

We will send a transaction cancellation letter to our bank to cancel the credit card transaction that had happened.
Could we do this? if not please inform us, how can we do it?

Best Regards,

Michel Rondonuwu

BrookAve 3 years ago


Hi Michel,

Welcome to Partner community. 

Note you are not addressing BdC finance nor support teams.

They will never see this.


For this topic I would reccommend you use the message system in Extranet , Inbox, Booking Messages, click on See Contact Options to reveal them.


Kind Regards