REQUEST PAYMENT FROM BOOKING ID ***
Dear Partner, can you please check this reservation with booking ID ***. The issue is we already charge the credit card for this reservation but we accidentally clear all the transaction in our machine credit card, so all the payment that have been charge automatically cancelled. Can you please check it, then we can charge the credit card again. Thank You.
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
Hi, thank you for your respond, I have tried so many times to call them with number you have been give, but the number is not in service. Do you know the other phone number that booking.com use now?because they did't show us their new phone number.
No. I am just another hotelier with same resource as you. Suggest you message them via Inbox, booking.com messages.
yes already, but 1 week pass still no respond from them. Anyway, thank you for your respond.