a reservation

Guest has come to the property to check in and says he has already paid for his room. I have checked the properties extranet which shows we are to collect payment on arrival, can you confirm if the guest has paid and you need to supply us with a virtual credit card to charge

BrookAve 1 year ago

nope unless you know to be a member of the BdC Online Payments aka VCC, thats not a thing.
Guest must pay you, unless the reservation details page says other wise.
note: VCC details remain hidden until day around 12 noon

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no one here but us leprechauns , contact partner support.

Remember this Partner Hub is not a direct line to any support team.
So never post action requests here, nothing will come of it.
Always message or phone Partner Support directly instead. Method #4 Public Phone List

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