Reservation ***

Good day


Kindly cancel the booking for for reservation *** for Mr *** *** without any cancellations fees to be waived.  I tried to cancel on the system just want to make sure that guests will not be charged any fees at all .

Urgently advise us by mail if the cancellation has been made accordingly without waiving any cancellation fees at all.


Kind regards


BrookAve 2 years ago




Hi Ires


You only have 3 options. BdC Support will never see this to action or contact you.


As you have not said what he check in date is, i'm assuming its in the future.


Also you contradicted yourself about NOT waiving cancel fee, im assuming you actually meant to say, you authorise the waiving of the cancellation fee.


  1. Tell the guest to cancel via booking.com account - manage bookings.
    1. THis is the option you want 100% of the time , its in your best interests. Otherwise you could end up with relocation invoice.
  2. Partner [you] iniitate cancellation
    1. Under the reservation details page on right pane you can request cancellations. Remeber to message guest first and how they must click on accept/confirm in the system notification that will come after your message. Be smart how you word the message and avoid padding [unnessecary waffle].
  3. Guest Or Partner phone /message BdC support to cancel.
    1. Last resort for you, and agan relocation invoice could be possible depending on situation.


Once guest submits the cancel request, you get notified, and you can click to waive cancel fee.

If you start it by choosing option 2 you are waiving the cancel fee.




Merry Xmas